Hi Annie. Thank you for taking the time to share your honest feedback with us. We are sorry that the Company Cotton Holiday Print Classic Ultra-Cozy Cotton Velvet Flannel Duvet Cover does not fully meet your expectations. We're delighted to know that you found the product to be warm and inviting. Pilling is natural for flannel material, shedding and pilling will diminish with each wash (machine wash cold, gentle cycle, tumble dry low). A gentle washing cycle reduces how much the sheets rub together while in the laundry, which can help reduce pilling. Pilling is a result of friction and is a natural process that happens to most flannel fabrics, even the most luxurious ones. Pilling can often be seen on fitted sheets near the foot of the bed where frequent abrasive movement can occur. If you toss and turn at night more than usual, or dry your sheets too long, you also will find greater pilling. We trust that this will help in preventing additional wear in the future. Our products are crafted with the highest quality standards, and we back them with our 30-day Rest Easy Guarantee. Our records indicate that your purchase was made in November of 2023, which falls outside of our return guidelines. Please accept our apologies for any inconvenience this may have caused. Although a return cannot be accepted in this case, we are dedicated to ensuring your experience with our products is positive. Our customer care team is ready to assist you in finding a suitable replacement or addressing any concerns you may have. Please feel free to reach out to us directly at 1-800-323-8000.

Hi Jazzy. Thank you for reviewing our Company Cotton™ Holiday Print Classic Ultra-Cozy Cotton Velvet Flannel - Berries And Leaves, and we are sorry you are disappointed. Flannel bedding gets softer with each wash but may pill (shed or produce lint) during the first few washes. This is natural—the new fibers shed with friction. A gentle washing cycle (washing in cold, tumble dry low) reduces how much the sheets rub together while in the laundry, which can help reduce pilling and lint. We do want you to be happy with your purchase. Please expect to hear from a member of our team soon regarding your order.

Thank you so much for that awesome review on the Berries and Leaves Velvet Flannel Duvet Cover! It made our day!! We greatly appreciate your loyalty to The Company Store over the years, and for sharing the love of our products! We are thrilled that you (and your cat) are still enjoying our products! Thank you for being such a great customer, and we can't wait to serve you again!

Hi Ms. Day. Thank you for reviewing our Holiday Print Classic Ultra-Cozy Cotton Velvet Flannel Duvet Cover - Vintage Flower, and we are sorry that you were disappointed. We apologize for any inconvenience. We see that you have been assisted by our customer service regarding your order, and it is in the process of being returned. If we may be of additional assistance, please feel free to reach out at 1-800-323-8000. You are a valued customer, and we are always happy to help in any way possible!

Hi Lois. Thank you for your feedback on the velvet flannel duvet. We are sorry to disappoint you. The fabric will get softer with regular use and laundering. A member of our team will be in contact with you in the near future.